USEFUL ANSWERS BEFORE YOU BOOK
Plumbing questions, answered.
Know how to enquire, what to send and what to check before a visit. For a current fault, speak to MacRamos Plumbing about your own property.
No call-out fee. Confirm the price of the work before it starts.
Bookings and costs
Do you offer 24-hour plumbing in Edenvale?
Yes. Call 082 550 3306 for emergency plumbing, day or night. Give your suburb and describe the fault. Ask for the current arrival time when you call.
Is there a call-out fee?
No call-out fee is advertised for these plumbing services. Repair work is still chargeable. Confirm fault-finding, labour, parts and any after-hours charges before work begins.
Can you quote before I book?
Start with your suburb, the fault and safe photos. Some jobs need a site assessment before a firm quote. Ask what the quote includes and what may change the price.
Do you work at homes and businesses?
Yes. MacRamos Plumbing offers plumbing services for homes and businesses in Edenvale. Tell us about the property, access and who can approve the work.
Urgent plumbing
Can I call at night or on a Sunday?
Yes. The emergency plumbing line is available 24 hours a day, seven days a week. Call 082 550 3306 and ask for the current arrival time.
Will a plumber arrive within a set time?
No fixed arrival time is promised on this site. It depends on the call, your location and the work already under way. Ask for an estimate by phone.
Should I use the enquiry form for an emergency?
No. Call for an active leak, flood or overflow. The form only prepares an email and is not an emergency dispatch service.
Drains and leaks
Do you offer drain camera inspections?
Camera inspections are one of the listed drain services. Ask whether a camera check is suitable for your problem and whether it is included in the quote.
Is jetting needed for every blocked drain?
No single method suits every drain. The plumber needs to assess the blockage, access and pipe before recommending a method.
Can a photo prove where a leak is?
No. It can show the visible signs and help explain the problem. The plumber still needs to assess the source.
Does leak detection include the repair?
Ask for this to be stated in the quote. Finding a fault, repairing it and restoring a wall or floor can be different parts of the job.
Geysers and planned work
Do all geyser faults need a new geyser?
No. The fault must be assessed first. Ask for the reason for a repair or replacement and the cost of each suitable option.
Can I book a hot-water installation?
Yes. Water-heating installation is a listed service. Describe the type of system and your needs so the scope can be confirmed.
Can I get a price from a photo?
Photos can help with an initial discussion. A final quote may need a site assessment, especially where pipes move or access is hidden.
Is tiling included in plumbing work?
Do not assume it is. Ask for plumbing, opening up and making good to be listed clearly in the scope.